Returns and complaints
Bought something that does not fit, or received a faulty product? Handle it online in a few minutes — nothing to print.
Returns
You have 30 days from receiving your parcel. No questions asked.
1Fill in the online form — you only need your order number and e-mail.
2You will receive a request number (RMA) by e-mail.
3Pack the products, write the RMA number on a note and include proof of purchase.
4Ship the parcel to the address below — we refund after verification.
Complaints
Product has a defect? Report it online — you can attach a photo.
1Fill in the online form — describe the defect and add a photo.
2You will receive a request number (RMA) by e-mail.
3Do not ship the goods yet — we will review your request and let you know the next steps.
30 days
to return, counted from delivery
3 business days
typical refund time after your parcel arrives (max. 14 days)
2 business days
the longest you will wait for our reply
Return shipping address
UNIQ SPORT SP. Z O.O.
ul. VI Poprzeczna 23
04-620 Warszawa
Tel. +48 730 033 332
Write the request number (RMA) on a note inside the parcel and include proof of purchase (receipt or invoice).
Returned goods must be undamaged and unused. Return shipping is paid by the buyer — we do not accept cash-on-delivery parcels.
Detailed return and complaint rules are in the Terms and Conditions. The data controller is UNIQ SPORT SP. Z O.O.
